Cancellations - Order cancellations are subject to a $30 cancellation fee and processing fees (3%) and any shipping charges we may have incurred (including the "free shipping" we've paid if we've already shipped any products).
Damaged Items - Items damaged in shipment are usually replaced at no charge to you. The shipper (usually UPS) must be notified at the time of receipt of any damage. You must notify us within ten days of receiving your order for any damaged items. Do not contact the cannery or file a claim yourself, contact us first, we must handle any damage claims from here.
Order Corrections - Order corrections can be made before your order ships (no charge). Adding or dropping items from your order is no longer allowed due to extreme cannery volume. If you need to change the delivery address or date, you must call us or email us first (several days) before we ship so we can get this done in a timely fashion. UPS now charges $10 per package for address corrections if your order is already enroute. Make sure you have provided us with the correct name and address for your shipment.
Shipping Charges: We charge shipping on the Rainy Day products, and Country Living products. Our cart calculates these charges at the time of your order, however we are seeing shipping costs increases from UPS and FedEx. If your order shipping costs more then you have already paid, your credit card will be billed for the difference. We can no longer absorb these losses. We're simply asking you to pay what we pay, nothing more.
Returns - No product returns. All sales final. We do this because this is also the policy of the canneries we deal with.
Missing Item Refunds - Missing items are refunded after we receive the shipping invoice data for your order. Your shipping invoice can take several weeks to arrive, but we can request the data from the cannery and usually process this sooner. Any extra shipping charges we've had to pay are collected at that time and deducted from your refund.
Backorders - No back orders on freight shipments (semi-truck). UPS shipments are usually back ordered and filled when products become available from the following product lines: Alpine Aire, Richmoor and Mountain House. We are no longer accepting back orders for the Rainy Day Food line.
We reserve the right to refuse or cancel orders from anybody for any reason. Problem customers will have their names added to the bad customer list maintained by each cannery and will not be permitted to reorder.